Refund policy

Refund Policy

Due to the nature of our hair, all sales are final. If something is not right with your order, please contact us at info@AliciaMichelleCollection.com  and inform us of your issue. While we have a strict NO REFUND policy, at our own discretion we may allow exchanges under the circumstances of: 

1. Request must be made within 3 days of delivery.

2. We will not accept any hair that has been used or altered (brushed, combed, picked, cut, or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.

3. Product must be exchanged for something of equal or greater value. We reserve the right to change our prices at anytime.

4. You must send the product back to us in order to process the exchange. Return shipping fee is the responsibility of the customer. 

We reserve the right to refuse any exchange.